Shipping Policy

Lost Packages


If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait 14 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates.

 

Domestic Tracking Numbers (Pre-Shipment only)

If your tracking status does not update from “Pre-shipment” to “In transit” within 5 business days, please contact our Customer Service Team. We will consider the package lost, replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, please contact our Customer Service Team to assist you with a refund or store credit.

 

International Tracking Numbers (Pre-shipment only)

Please note that international shipping can take up to 4 weeks to arrive depending on the location. If your international tracking status does not update from “Pre-shipment” to “In transit” within 7 business days, please contact our Customer Service Team. We will consider the package lost, replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, please contact our Customer Service Team to assist you with a refund or store credit.

 

Cancellations/Returns

If you would like to cancel your order, you must do so within 3 hours of placing your order.

 

Processing

We print and fulfill all our products on demand once you place an order. To estimate when your custom products arrive, add our fulfillment time to the shipping time. Your custom caricature can take up to 2-5 business days to be produced by our illustrators. It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products.


Shipping


Here are the shipping times for each shipping method we offer:


Overnight: next day delivery in the US
Express: 1-5 business days in the US, Canada, and internationally
Standard: 5-7 bu