Refund and Exchange Policy

Returns
As all of our products are 100% customized, everything we sell is one of a kind. Due to this, we cannot accept returns. In the case of a damaged/faulty product, we are happy to work with you to get you a replacement. In a rare case that you do recieve a faulty product please click here to open a ticket for a reship.

Exchanges (if applicable)
We only replace items if they are defective or damaged. You must report a damaged item within  48 hours of when your tracking says you received your order by clicking here. You will receive an email to submit your picture proof.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Store Credit

We offer free returns if the customer chooses store credit as a refund. Our store credit never expires.

Lost Packages

If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait 14 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates.

Domestic Tracking Numbers (Pre-Shipment only)

If your tracking status does not update from “Pre- shipment” to “In transit” within 5 business days, please contact our Customer Service Team. We will consider the package lost , replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, Please contact our Customer Service Team to assist you with a refund or store credit.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lovetoon.co.

Holiday Sales (if applicable)
Only regular priced items may be refunded, unfortunately, holiday sale items cannot be refunded.